I honestly expected a different “treatment” for my 4-legged friend. I understand that Sicily is still a little too far behind from this point of view but a hotel that openly publishes that pets are welcome but then you can’t take them either to the beach or to the pool… Leave time for that find.
I give you some advice: see what pet-friendly hotels mean and adapt.
With this, I will be forced as always to opt for other areas of Italy for our holidays with my dog so as not to make him travel a thousand km and then lock him up in my room for practically a week.
Thanks and best regards.
Ps: we have always been your dear customers a long time ago, before having our little dog of course…

I don’t usually write bad reviews but my experience with this hotel was not the best. I was traveling between Marche and Tuscany, trying to escape the bad weather, and I found an interesting offer on booking.com. I take it and write to the hotel that I am traveling with a small animal. Receiving no response from the hotel staff (pets accepted on request says the booking form) I call the reception. They tell me that small pets are accepted with a surcharge of 10 euros per day. I accept, even if I don’t agree. After a couple of hours we go to the reception to check in and they tell us that the animal is not allowed in the common areas and must remain closed in the room. I’m amazed because it hadn’t been explained to us on the phone .. acceptance on request does not mean WITH RESERVE .. so we traveled 350 km for nothing. Obviously we do not stay, but given the inconvenience they have caused us, and our. tiredness, I kindly ask if they can direct us to some structure nearby that accepts animals .. after 5 minutes of waiting .. a lady comes out who rudely tells me that she will not find anything. Well, greetings, thanking for the “precious collaboration”. I can’t write a review on the rooms because I haven’t seen them.. but the attitude of the staff, the vision of the common areas (large non-modern building, musty appearance, large unkempt carpets, 80s furniture, notices on weekly disinfestation against mosquitoes, and the overflight of military planes every 10 minutes …. did not make a great impression on me). I correctly report that the non-cancellable reservation, thanks also to the collaboration of booking, was not charged to me, not having used the service in full.

Before heading to the airport to return to Milan, myself, my familia (7 people total), and my little 3.5kg poodle stop for lunch. We are told that with el cane we could only eat outside! I mean January 5, cloudy day with a temperature of 7 degrees and you suggest we eat outside? All because in 2019 you are the only no pet-friendly establishment–shameful! What’s more, I proposed to put the dog in the little transport with which we would board the plane a few hours later…so enclosed with no chance to touch the floor or other people…NOTHING! If I could put less than a bullet in it I would! Giving up you less than one star, I would!

I don’t understand how in 2020 a farm that offers an outdoor aperitif as an event does not accept the presence of our 4-legged friends, wanting to specify that our dog has a safe dog license. Archaic.